Broaden your horizons with new travels!
Costs of emergency medical assistance
Service | Travel health insurance | Travel insurance package | ||
Level of cover | Standard | VIP | Standard | VIP |
Outpatient treatment | ||||
Prescription drugs | ||||
Medical supplies | ||||
Orthopaedic aids | ||||
Necessary diagnostic procedures | ||||
Treatment in the nearest appropriate hospital | ||||
Treatment in a specialized clinic | ||||
Emergency treatments of critical emergency cases (surgeries and related costs) | ||||
Dental treatment | up to 150 € | up to 150 € | up to 150 € | up to 150 € |
Follow-up examination by the authorised doctor |
Transportation costs
Service | Travel health insurance | Travel insurance package | ||
Level of cover | Standard | VIP | Standard | VIP |
Transportation expenses to a doctor’s office or hospital | ||||
Repatriation to the country of residence | up to 5000€ | up to 5000€ | up to 5000€ | up to 5000€ |
Repatriation of remains or funeral | up to 5000€ | up to 5000€ | up to 5000€ | up to 5000€ |
Return of children left without guardianship | up to 1500€ | up to 1500€ | ||
Visit of a close person, 75 EUR per day, and maximum for 3 days | ||||
Urgent delivery of medications | up to 100€ | up to 100€ |
Assistance costs
Service | Travel health insurance | Travel insurance package | ||
Level of cover | Standard | VIP | Standard | VIP |
Call to the Contact Centre 0–24 | ||||
Organisation of emergency medical assistance | ||||
Organisation of emergency transportation to the healthcare institution | ||||
Organisation of transport to the country of residence | ||||
Organisation of transport of the remains | ||||
Organisation of return of children left without guardianship | ||||
Organisation of transport of a close person for the purpose of visit | ||||
Organisation of medication delivery | ||||
Urgent messaging |
Organisation of travel and legal assistance
Service | Travel health insurance | Travel insurance package | ||
Level of cover | Standard | VIP | Standard | VIP |
Organisation of translation services | ||||
Referral to the representatives of local bodies, embassies and consulates | ||||
Arrangements regarding the lost or stolen personal documents | ||||
Providing information on the nearest towing services or car repair shops | ||||
Organising legal assistance | ||||
Providing information on the journey, visa regime, customs regulations, exchange rate lists and other information | ||||
Providing for money lending service | up to 5% SI | up to 5% SI |
Additional covers
Service | Travel health insurance | Travel insurance package | ||
Level of cover | Standard | VIP | Standard | VIP |
Sports risk | ||||
Carrying on paid professional activities and jobs on temporary work abroad in the field of construction, erection of buildings, and other labours | ||||
Accident insurance | ||||
Civil liability insurance | ||||
Insurance against cancellation of tourist travel | ||||
Luggage insurance |
Important questions
Who can take out this insurance?
All persons – nationals of Serbia, as well as foreign nationals provided that they have a residence or temporary residence permit in the Republic of Serbia. The insurance can be written as individual, group (10 and more persons) and family (3 to 9 persons, where minimum one person is 19 years of age or over, or minimum one person is younger than 19).
What does price of insurance depend on?
Price depends on: territorial scope i.e. geographic area for which cover is provided, selected sum insured, selected level of cover, age, and the agreed insurance period.
What is the procedure when emergency medical assistance is required?
Necessary information and instruction upon the occurrence of the insured event will be provided to you when you dial the number of our Call Centre +381 11 36-36-940, 24 hours, 365 days.
Who bears the costs of emergency healthcare abroad?
We will bear all the costs that are in accordance with your insurance cover. To be sure what is covered by your insurance, call the Call Centre that will take over further assistance. The costs of up to 50 EUR are borne by you and can be reimbursed after your return to the country, with saved bills and medical documents.
Can travel insurance be contracted from abroad?
You can contract the policy only before you start traveling abroad. The premium is paid before the beginning of the insurance period, in advance and in full, whereas the insurance is valid from the moment of crossing the border and includes the countries through which you pass to the final destination. Travel cancellation coverage is valid only on the territory of the Republic of Serbia.
Can I take out insurance against sports risk?
After paying an additional amount of premium, you can also arrange insurance coverage for injuries or illnesses caused by sports risk i.e. the risk of amateur and recreational skiing (skiing and snowboarding) and other sports, as well as the risk of participating in sports trainings and competitions.
Does the travel insurance cover medical assistance in case of infection with the Covid19?
The standard insurance cover includes compensation for the costs of emergency medical care, or the costs of necessary emergency treatment for the insured in cases of COVID-19 infection, as well as in case of epidemics and pandemics.
Recommended
Personal Property Insurance
Protect your property throughout the year and do not worry about any damages that might arise from unexpected events. In order to remedy the consequences of an adverse event, we propose you take out insurance coverage for your …
Voluntary health insurance
Health care has become one of the most important challenges we live with. Take out a voluntary health insurance policy and provide yourself or your employees with fast medical care.
Hull Insurance
Protect your vehicle, listen to the whisper of the engine and start!
If you wish to protect against material damage to your vehicle at home and abroad, you have Hull Insurance at your disposal. Do not let anything surprise you.